As consulting partners, we focus on our client's entire organization as a networked system. Each service area aligns individual and team performance with organizational structure, vision and business goals. And each custom-designed solution seeks to improve the way people work together to achieve strategic goals. Service Areas Core Objectives of Work Executive Coaching Enhancing leadership agility, work-life balance, stress management, creative opportunism and skill in gaining commitment. Leadership Development Programs Designing, developing and delivering executive education - from individual trainings and courseware to comprehensive programs. Keynotes and Facilitated Workshops Delivering keynote talks and half-day, one-day, and two-day workshops on team performance, personal agility, transition management, and more. Team Development Facilitating team meetings, team development, conflict-management, and collaborative skills. Culture Change & Transition Management Aligning and transforming organizational culture during mergers, acquisitions, new business ventures, and IT implementations. HR Training Development Developing and delivering all aspects of HR training, including new-employee orientation, compensation, management skills, and more. Learning Products Design & Production Producing training-related materials, including workbooks, online courseware, take-away's, etc.

EXECUTIVE COACHING Enhancing leadership agility, work-life balance, stress management, creative opportunism and skill in gaining commitment. How can I make better choices and act in ways that build the kind of trust, commitment, and motivation I want for the people I lead and for myself? How can I develop an internal network of coaches in my organization? We all know that old habits and familiar routines die-hard. And sometimes, our actions and the way we approach work-life challenges can get in the way - limiting our own potential and our ability to motivate and inspire others. In fact the "soft stuff" - like conflict management, decision-making, personal effectiveness, stress management, and building leadership credibility - are often the hardest things to master. Using an inquiry-based coaching approach*, we work with key individuals to improve specific behaviors, while also exploring the underlying ideas, beliefs, values, and rules that guide every-day choices and behavior. Typical Coaching services involve a minimum commitment of 3-months with specific development goals, face-to-face meetings, observation, and telephone contacts. We can also train a group of your people as internal coaches in change management and organizational effectiveness. Contact Us to find out more about these consulting services. * Our coaching approach is based on a unique blend of Kendal Murphy's Generative Coaching model and Tim Gallwey's Inner Game methods. Back to top

LEADERSHIP DEVELOPMENT PROGRAMS Designing, developing and delivering all aspects of executive education - from individual trainings and courseware to comprehensive development programs. How can I inspire and motivate others as I mobilize them toward strategic goals? What key business issues will require real leadership to address? How is that leadership being provided today? How effective is our strategy for enhancing the leadership dynamic in our organization? In every enterprise, there is what we call a "leadership dynamic." We're talking about the way leaders work together, inspire and motivate each other, gain commitment, build leadership credibility, and develop people. Enhancing a leadership dynamic is different than building specific "leadership capability" in one or more individuals. We combine specific skill development with interventions that improve the way our client's leadership works together as a group. Leadership Development services can include a review of existing development programs, individual and Sr. Leadership Team coaching, and the design/delivery of specific trainings and learning experiences to augment current development strategies. Trainings that can be customized to your organization include: Managing Change Leading Through Change and Uncertainty Building Innovation Capability Promises Personal Mastery Difficult Conversations and Feedback Collaborative Leadership Contact Us to find out more about these consulting services. Back to top Back Home

KEYNOTES & FACILITATED WORKSHOPS Delivering Keynote talks and half-day to two-day workshops on innovation capability, team performance, personal agility, transition management, and more. Do you get the kind of results you need from current development offerings around team performance, creativity, leading through transition, and conflict-management? While these topics have become standard in leadership, management, and employee development programs, many clients tell us that their sessions are not leading to the kinds of behavior change that will make a difference. To act differently, we need new knowledge, new experiences, and practice applying these - both formally and then informally - to common situations in our lives. Our facilitated workshops and interactive keynotes combine relevant content with sound methods of action learning - so that new knowledge is wedded with practical experience right from the start. All workshops can be delivered as stand-alone sessions, as part of a larger conference agenda, in train-the-trainer" formats, or in innovative formats for learning-on-the-job. Our specialty topic areas include: Collaborative Leadership Beyond the Usual Answers: Building Innovation Capability Promises Leading Through Transition Difficult Conversations Building an Internal Coaching Network Jumpstarting Creative Performance Improving Observation Skills Focusing Human Potential Is Leadership "Capability" Enough? Contact Us for more topics, or to arrange a custom-designed speaking engagement for your seminar or conference event. Back to top Back Home

TEAM DEVELOPMENT Facilitating team meetings, team development, conflict-management, and collaborative skills. What makes a team "great"? How can we improve team performance - to achieve our specific purpose and spot new opportunities and future needs? Our experience has shown that great teams have six key things in common: Shared Purpose Clear, measurable goals Optimal membership Effective ways of working together Mutual accountability Stakeholder management It sounds simple, but it's not. There are so many different things that can get in a team's way toward success. To improve team performance, we first determine which area will provide the greatest immediate leverage for improvement - and we start there. Ultimately in our work with teams we seek to optimize effectiveness in all six areas. Team Development services typically involve team-meeting facilitation, individual and group coaching, knowledge-building activities, and the development of new alliances and networks as appropriate. Contact Us to find out more about these consulting services. Back to top

CULTURE CHANGE & TRANSITION MANAGEMENT Aligning and transforming organizational culture during mergers, acquisitions, IT implementations, etc. What makes culture change successful? Where would I start? We start with what is changing in your organization. Here's what some of our previous clients have told us: We are installing new customer service technology in all our call centers. We are unifying all the computer systems and operating procedures for all five of our retail store chains. We are completely re-orienting our core business toward a new, developing industry. After years of leading our markets, we are suddenly facing stiff competition and need to differentiate ourselves. These kinds of changes require a significant transformation in our clients' company culture - that is, the ways people get work done. Creative License Consulting Services partners with our clients to carefully examine everything that ensures a successful transition to the new way of operating. This might mean that we help transform the way people behave with each other and with customers - strengthening company values, developing new competency models and cultural characteristics, and helping people change their behavior. We also look at the way people share information and build knowledge, how they are compensated and rewarded, how new employees are recruited, and how new ideas and opportunities are captured. And we partner with clients to develop communications plans and learning experiences that build understanding about what is changing - and why. Contact Us to find out more about these consulting services. Back to top

HUMAN RESOURCES TRAINING DEVELOPMENT Developing and delivering all aspects of HR training, including new-employee orientation, compensation, management skills, and more. How can we provide strategic learning opportunities that "meet people where they are"? Outsourcing the design, production, and delivery of HR Training is becoming more and more prevalent in today's economic environment. But how can you ensure excellent quality and the right balance of "classroom" time, online resources, and on-the-job activities? We work with HR Directors and Managers to help them meet employees where they are - whatever the development needs. Here are some of the programs we have worked on with clients: New Employee Orientation Online Leadership Development resources - available on the company intranet Global leadership and management skills development Training for new benefits and compensation policies and new competency models. Establishing new standards for customer service Building a network of internal coaches and change consultants. Balanced Scorecard implementations Specific competency/skills development initiatives, including "Quality Conversations", "Changes & Choices", "The Bottom Line", "Sleuth", "Learning to Learn" and many more. HR Training Development services typically include a brief needs assessment period, followed by the design and production of training agendas and learning resources. We are available to facilitate the trainings, or we can arrange to train your internal resources to deliver courseware on an ongoing and 'as-needed' basis. Contact Us to find out more about these consulting services. Back to top

LEARNING PRODUCTS DESIGN AND PRODUCTION Producing training-related materials, including workbooks, online courseware, take-away's, and more. "We want to give people really useful stuff -not just another binder for their shelf." Based on your goals and objectives, Creative License Consulting Services creates learning resources for teams, leaders, managers, and new employees. Together with clients, we: Develop virtually any content into educational tools and materials for facilitated and self-facilitated sessions. Design, write, produce and deliver materials, including online/hard-copy prework materials, workbooks, and job-aids, posters, CD-rom's, and "take-away's." Create materials that people actually use. Every educational strategy, program, and learning resource helps participants Understand essential content Work more effectively in teams Build a robust "knowledge community" (link provides a pop-up window with the definition. Take text from the What Do We Mean By page) See the bigger picture of how their work contributes to and connects with larger organizational goals. Learn more about customers, markets, and services. Develop greater personal mastery Click here to see a gallery of learning products that have been custom-designed for clients. Back to top